koyowater@gmail.com

+86-15156993135

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FREQUENTLY ASKED QUESTION
Q:How can your company ensure the machines quality?

A:Before shipment, we will provide machines pictures, videos, or you can also go to our factory for on-site inspection.


Q:Is your wooden packing allowed to enter my country?

A:Yes, we do not use solid wood for any packing. We use plywood. No fumigation required.


Q:Is your quotation include the shipping cost?

A:We accept different price terms, such as EXW, FOB, CIF, etc.

Q:Could you provide the price list and brochure?

A : We can send you the catalog. However, some machine is custom made based on clients' requirement. So we do not have a price list. We can offer you our standard model of machines prices for your reference.


Q:Do you offer after-sales service and spare parts?

A:Yes, we provide dedicated after-sales support and readily available spare parts.


Q:Do you provide installation and training support?

A:Yes, we offer complete installation services and hands-on training for your staff after purchase.


Q:What is the warranty period of your machines?

A:All our machines come with a standard warranty of 1 year (may vary by product).


Q: Can your packaging machine print the date?

A:Yes.We can add a device for printing the production date / Batch Number /Expired date.


Q: What is the leading time and shipping way?

A: It is based on order quantity and machine items! For small order quantity of standard machine, we always have stock. For a large number of standard machines and other customized machines, it needs 15~45 days. We will confirm details with customers before placing an order.


Q: Can I become your distributor in a certain area?

A: Of course, we welcome distributors, we will provide more competitive prices and services when you purchase a different quantity of packing machines.


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